Do you need certifications for an IT help desk job? With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business. Microsoft Certified Trainer (MCT) program: Your question may already be answered in our MCT Program Overview. Service Desk Certification is designed to benefit you and your organization on many levels, particularly the following: 1. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. The Apple Certified Support Professional (ACSP) certification is for the help desk professional, technical coordinator, or power user who manages networks or provides technical support for Mac users. ACSP certification verifies that you understand macOS core functionality and that you can configure key services, perform basic troubleshooting, and support multiple Mac users. But, as a sysadmin, you’ll also likely be called on to bring deeper expertise in particular systems and tools than you do as a help desk tech. Earn a SolarWinds Certified Professional certificate to improve your marketability as an IT professional and stand out from the crowd. Type or write notes or record audio notes with OneNote. A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. These could include internal systems, “crossover” technologies, or growth-oriented technologies. To reach a customer support agent, click Ask a question at the top of the page and fill out the form. Most major IT companies have set up help desks to respond to questions from their customers. Start My Free Month. The Service Desk Institute produces internationally recognised standards for service desk and IT support professionals which set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager. Microsoft Teams Administration: Plan, Configure, and Deploy Robert McMillen . Communication Skills and Cybersecurity . IT help desk certifications mainly include college courses or apprenticeships. I would not expect any company to require any prerequisite training from you. Help Desk Professional is your guide to breaking into the IT world. IT certifications will prove that you have the skills to handle the job. Get started with the most up-to-date training for popular IT certifications from CompTIA, Microsoft, and more, and learn new skills on cloud computing, security fundamentals, Linux and other cutting-edge topics. Contact Microsoft Support. They aren’t. Bring your notes to life by drawing and sketching in OneNote. 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